Return Policy


We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Policy

We're bummed things didn't work out for you, but here's the good news: you get 30 days to return your items starting from the day you receive your order.

Here's the fine print. All original tags must be attached. For hygiene reasons, pierced jewelry is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal intact.

Return Guide:

Please follow the process below for returning your parcel to us.

  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Cover your address label with the Festiprep returns label found on the bottom right of your delivery note, or download a new one from below.
  • Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  • Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note that returns will be made at your own cost.


6316 Topanga Cyn. Blvd. Suite 2140 Woodland Hills, CA. 91367 818-208-2330

Remember to add your order number if you download a new address label - this can be found in Order History.